聘请中文客服与柜台人员

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FinTech 公司聘请中文客服与柜台人员。

柜台人员 (Receptionist)

2 opening positions

• 1 based in Menara Binjai
• 1 based in UOA Business Park
  

Responsibilities:

• Answer and direct phone calls.
• Organize and schedule meetings and appointments.
• Produce and distribute correspondence memos, letters and forms.
• Assist in the preparation of regularly scheduled reports.
• Provide general support to visitors.
• Maintain supplies inventory by checking stock to determine inventory level; placing and expediting orders for supplies; verifying receipt of supplies.
• Coordinate repairs to office equipment.
• Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
  

Requirements:

• Candidate must possess at least Higher Secondary/STPM/"A" Level/Pre-U, Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management or equivalent.
• Preferably at least 1 Year(s) of working experience in the related field. Fresh graduate are welcome to apply.
• Knowledge of office management systems and procedures.
• Good follow up skill and ability to multi-task and prioritize work
• Must be willing to work in Menara Binjai or UOA Business Park.
• Required Skill(s): Microsoft Office
• Required language(s): Mandarin (Candidates fluent in mandarin is a must as this role is required to deal with mandarin speaking clients), English
  

中文客服人员 (Customer Service Executive)

Responsibilities:

• Deal directly with clients and handle clients' technical support questions or complaints.
• Interact with technical support team and clients to solve clients' issues.
• Provide proactive monitoring and management of existing systems and identify changes and potential problem solutions.
• Process clients' requests via phone calls, live chats, service desk and email, and update clients on the status of their requests.
• Administer access to company Financial Management System.
  

Requirements:

• Qualification: Diploma / Degree holder
• Or, minimum 1 year of working experience in customer service
• Able to use Excel
• Good at mathematics
• Language: Mandarin & English. Must be fluent in speaking and writing in both.
• Flexibility to work shifts - able to work on Saturday / Sunday / public holidays.