招聘Customer Service Engineer

qiandicoffee

招聘～

工作時間：９ａｍ　－　６ｐｍ　（星期一至星期五）
工作地點：Ｊａｌａｎ　Ｔｕｎ　Ｒａｚａｋ
薪金：ＲＭ３０００　－　５０００

這個職位是合約性的，１年合約（但是可以辭職，和普通的職位一樣）會續約！工作性質和要求如下：

Customer Support Engineer

Responsibilities:

• Analyze     customer issues and develop necessary actions and ensure optimal levels of     customer satisfaction to provide appropriate support for same.
  
• Coordinate with     service partners and call centre.
  
• Manage all after     sales inquiries from social network, online and forum.
  
• Provide daily     support to service centre and call centre and provide resolutions for all     customer inquiries according to virtue policies.
  
• Manage and     provide efficient distribution of all communication for proactive customer     services.
  
• Analyze     processes and procedures and identify all customer satisfaction issues and     perform all preventative and corrective resolutions.
  
• Working     with field engineers to visit service centre/customer/consumer when necessary.     
  
• Developing     customer-facing documentation for our website on an as-needed basis.
  

Requirements:

• Strong customer management skills.
  
• Good communication, customer service and     problem-solving skills are essential to     work in this field. Computer literacy and excellent interpersonal skills     are necessary.
  
• Good written and verbal English. The ability to speak     and write in Mandarin will be an added advantage.  
  
• Candidate must possess at least a Diploma,     advanced/Higher/Graduate Diploma, or equivalent in any field.
  
• At least 3 year(s) of working experience in related     filed is required for this position.
  
• Preferable senior level in customer service or     equivalent.
  
• Heavy knowledge of web application.
  
• Strong     understanding of Customer Support and Call Center Best Practices.
  

有興趣的請聯絡ｃｈｌｏｅ　０１６－２０１１９５５　或是郵寄你的履歷表去chloe.clovecideas@gmail.com