我的CREDIT 没有了，不见了。怎么办

缘西

由于泰国的局势不稳定，我没有去曼谷，所以亚航把我的机票换成CREDIT SGD 322给我了，REDEEM 的截止日期是11/4/2014
可是今天我要上网使用CREDIT 买飞机票时，我log in后，去MY CREDIT ACCOUNT， 居然显示我的CREDIT =0.00 SGD，

可是，我真的没有使用那个CREDIT啊。。。也没有做REDEEM啊

为何会这样的？

credit was given on 11 jan but record shown redeem on 13 jan



问题是，我根本没有REDEEM啊，。，。因为REDEEM的截至日期是11/4，我无须这么急着REDEEM啊

缘西

PNR No: DBTG9X

Dear Valued Guest,

Kindly be informed that we have created a credit account as per your request.

Account expiry date: 11 April 2014

To utilize the credit amount, would require you to first login on the AirAsia website, and insert your user ID which is your email address followed with your password.                                                             Then click on the "Make a booking" tab and proceed to make your bookings. When you reach the payment page there should be four (4) Tabs for payment method as per the sample attachment.                                                            Please select the credit account option for payment. Any balance amount may be paid via your credit Card.                                                             Please make your bookings before the expiry date however, your actual travel dates can be after the expiry date as long as our schedule is out. Should you have further information and inquiries, Kindly click on to this link [url]http://www.airasia.com/my/en/contactus.html[/url] to contact us. Thank you.

缘西

缘西 发表于 6-4-2014 12:08 PM

我的CREDIT 的截至日期是11 APRIL啊

为何我昨天去REDEEM时，AA说我的CREDIT 在13 JAN 已经 被REDEEM了