What does the Power Prepaid Pack come with?
The Power Prepaid Pack is preloaded with the following:
RM5 Preloaded Credit
FREE 200MB High Speed Internet
FREE Basic Internet
10 days validity
150 mins FREE Calls* (15 mins per day)
*Maximum FREE Calls given per day is 15 mins
Upon switching plans, what happens to all my existing promos and subscriptions that I currently enjoy?
All promos and subscriptions will be forfeited upon switching to the new plan.
What happens to my remaining credit balance (if any) after I have switched to the Power Prepaid plan?
Your credit balance will be carried over after deducting a switching fee of RM3.
How do I enjoy the FREE 1GB High-Speed Internet?
Just make a one-time top up with a minimum value of RM10 to activate your 1GB High-Speed Internet. The 1GB High-Speed Internet will automatically be refreshed every 30 days for life. Just stay active by topping up to utilise the FREE High-Speed Internet.
What is FREE basic internet?
FREE Basic Internet offers you basic Internet access at speeds of up to 64kbps. Utilisation is subject to a fair usage policy of 2GB per month, after which you will be unable to perform any further Internet browsing.
What is the validity & speed for the FREE Internet?
Validity & speed for the FREE Internet is as below:
Free Internet Packages
Free Internet Upon Activation (200MB)
10 days (Upon starter pack activation)
Free High-Speed Internet Upon Top-up (1GB)
30 days (Upon 1st top-up date of RM10 and above)
Free Basic Internet
To reset at every 1st day of the month
How can I enjoy more High-Speed Internet after utilising my entire High-Speed Internet quota?
You may purchase any UMI or MB plans to enjoy more High-Speed Internet.
What happens to my daily FREE 15 mins on-net calls if I am also subscribed to a UMI bundle with voice calls?
Your UMI bundle voice calls will be utilised first followed by your daily FREE calls.
Who is eligible to be on the new Power Prepaid Plan?
All new U Mobile prepaid subscribers effective from 23rd July 2015 onwards will automatically be on this new plan. For subscribers who are on the existing U Prepaid Plan or New U Prepaid plan and wish to upgrade to the new Power Prepaid Plan, you can do so via UMB or SMS starting 1 August 2015.
I prefer my previous prepaid plan. Can I switch back to my previous prepaid plan from the new Power Prepaid plan?
Yes, you are allowed to switch back to the New U Prepaid plan. However, subscribers of the U Prepaid plan can only switch back to the New U Prepaid plan.