We have received your feedback and your reference no is CAS-5994855-FRKJ3H. We have reviewed your request and regret to inform you that we are unable to refund your airport tax; as our record shows either:
- there are open flights in your Booking Number, or;
- the passenger has boarded this flight, or;
- the booking number is incorrect; or
- these are domestic flights within Malaysia
Please note that Airport tax refund will only be processed once all flights in your Booking Number have departed. The same applies for guests who have missed or did not board their flight.
For further clarification in this case, please reply to this email. Please make sure your reply subject line is the same as the one in this email.
Thank you.
Kind regards,
AirAsia