一生草命

bluelavendar

之前看我一位朋友做一份工经常可以出国很羡慕下。。。

突发奇想想要往sales或puchaser/buyer方面发展。。

虽然是business trip当然没自己旅行那么爽。。

可是做完公事了之后就是自由活动了。。

只是不懂自己适不适合往这行走下去。。。

这样挑战自己。。对不对？

口才不行的话就多多训练自己咯。。对不对？

simon_761

你回来了啊..
我还以为这楼沉了呢..

bluelavendar

难道真的是人善被人欺吗？

房屋贷款一团糟。。

前几天我妹发觉账单收了不少的利息。。

打去问那负责人他说可能是迟还所以才征收的利息。。（我们第一年是免利息的）

然后说给我们的姓名还有身份证号码给他。。

他查查看然后再跟我们说。。（又来这句了。。 结果往往是不了了之的 ）

之前还没签文件的时候他就一直拖那文件的时间。。

说这个时间好。。结果老是一拖再拖得。。

直到有一次我妹够够力地鸟他。。

然后才能如期签了那文件。。。 （难道有些人是不鸟不醒的吗 ）

然后是收到信件说我们欠银行的钱。。

收到信后就即刻打电话给那负责人（因为我们以为我们的户口应该是有足够的钱可以撑到一段时间的。。实际不然。。。）

那负责人就说会帮我们查查看。。

也说可能是系统出了问题弄错了。。

而我们再新国工作当然也不可能特地拿假下JB查的吧。。

不懂那些人拿那么高的薪金是在做什么的。。

吃那行饭不是应该尽心服务客户的吗？。。。

难怪新国的服务永远都比马国的好。。

多得新国的人时不时都投诉。。

当然工作人员也常工作得战战兢兢的。。

最佳的例子就是有时也不敢去坐优先座位。。

因为怕被拍然后上STOMP

bluelavendar

跟一些朋友交谈了后。。

才发觉原来写投诉信是不需要用很FORMAL的方法写的。。

我原本还以为需要写类似FORMAL 投诉信是要用很礼貌的方式简单明瞭提出你的问题。。

然后希望当局可以做出相当的措施以防范同样的问题再次发生。。。

但是。。

可是。。

原来。。

其实就是。。。

这样的方法根本解决不了问题。。

如果你不明确地表现出你的怒气。。

他们就真的不会反省。。不会好好地工作。。。

所以。。

有时该骂则骂。。不需要对那些人那么客气的。。。

bluelavendar

他：可能你投诉后你分分钟回不了新国。。
我：为何？
他：你难道不知道马XX亚的黑暗吗？
我：我要投诉的是银行又不是政府
他：这样子你去投诉看看。。
我：别吓我咧。。。。

bluelavendar

如果要写投诉信。。

我应该放自己的真名进去吗。。。。

放了会不会容易留下线索让人寻仇来着。。。

STB

跟一些朋友交谈了后。。

才发觉原来写投诉信是不需要用很FORMAL的方法写的。。

我原本还以为需要 ...
bluelavendar 发表于 26-3-2010 08:28 PM

写信表达愤怒你不会吗？？

他：可能你投诉后你分分钟回不了新国。。
我：为何？
他：你难道不知道马XX亚的黑暗吗？
我：我要投诉的 ...
bluelavendar 发表于 26-3-2010 08:32 PM

有没有那么厉害哦？

STB

如果要写投诉信。。

我应该放自己的真名进去吗。。。。

放了会不会容易留下线索让人寻仇来着。。 ...
bluelavendar 发表于 26-3-2010 08:34 PM

你不放真名，你怎样给人去调查喔？？
你不要以为人家很得空会特地耍你啦~

bluelavendar

写信表达愤怒你不会吗？？



有没有那么厉害哦？
STB 发表于 26-3-2010 08:35 PM

发达愤怒。。这应该没问题吧

可是以前学过类似的formal letter的regulation好像有一项是注明写这类信件最好不要表达你的愤怒的。。



不懂哦。。

不过另一朋友说之前她也是好声好气跟TXLXKXM说。。

可是他们完全部鸟她。。

则到她怒火大爆发。。子弹乱射的时候。。

他们才乖乖地解决问题。。。

你不放真名，你怎样给人去调查喔？？
你不要以为人家很得空会特地耍你啦~
STB 发表于 26-3-2010 08:36 PM

行动前。。万全顾虑是需要的。。

哦哦。。知道了。。

就放真名吧

bluelavendar

有时很想让手机关机一段时间。。

什么人也烦不着我。。。。

STB

发达愤怒。。这应该没问题吧

可是以前学过类似的formal letter的regulation好像有一项是注明 ...
bluelavendar 发表于 26-3-2010 08:42 PM

    上次我投诉STREAMYX也放真名，到现在还不是好好的~

bluelavendar

对我姐的一切不能说非常了解。。也不想去了解。。。

然而却无意中得知一些事情。。

就连跟我姐很亲的妹妹也不想去理会她了。。

然后她就会来找我。。

然后叫我叫我妹赶快来电她。。

而我妹此刻不想理会她。。。

每次都做中间人夹在中间。。。。

不想管你们了。。。

手机关掉后。。

一切联系就到此为止了。。

bluelavendar

Step 1: Before you write a letter, make sure that you know who you are writing to. If a telemarketer is rude to you on the phone, for example, do you know what company that person was representing? With a little research on the internet or at your local library’s directory of businesses, you should be able to find an address to send your complaint.  

Step 2: Never write in anger. It doesn’t matter what the situation was, if you write while you are seething with anger chances are you won’t be able to be understood. Wait a few hours or until the next day so you are clear and level-headed when you write your complaint.

Step 3: Never wait more than a week. In the business world that changes staff as frequently as most people change shirts, timing is everything. If you wait for more than a week to send off your letter, the person or situation that you are complaining about may not be there.  

Step 4: Type, don’t write. A typed letter lends itself to a level of professionalism which demands immediate respect over a handwritten one. Additionally, typed letters are usually easier to read than handwritten ones. If the recipient can’t read your letter, they won’t respond to it. Also, a mailed letter is considerably more effective than an e-mail.  

Step 5: Know who you are addressing. The tired phrase "To whom it may concern" can be a death knell to a complaint letter. Be as specific as possible with your opening address, but don’t be casual. For example, if you know that Jim Smith is the president of ABC Company, begin your letter Dear Mr. Smith (not Dear Jim or My dearest Jimmy). Using a person’s name will bring the problem down to a personal level with the reader—you know who they are and where to find them.

Step 6: Be direct. Your reader doesn’t want to hear your entire life story. If you like, you can begin with one or two sentences about your history with the company (i.e. I have been a customer at your store for the past six years), but don’t overdo it.

Step 7: Drive home your facts. Give dates, times, and names of the people involved in your situation. If it took an hour to get through a checkout line at 8 AM it sounds much worse than if it took an hour to get through a checkout line at 8 PM on Christmas Eve. Also, this lets your reader know that you are a very organized and professional person. Professional customers get better treatment in most cases.

Step 8: Don’t embellish. If you had to wait for an hour, don’t say that you spent your entire afternoon waiting. As long as you stick with the facts of your story, your reader will be more likely to believe your writing and therefore be more willing to help you out.

Step 9: Explain what you want to accomplish, but don’t be unrealistic. If you had a terrible meal at a restaurant, don’t say that you want the cook fired and a free meal for your entire family of twenty (unless all twenty people were with you that night!). Generally requests fall into four main categories. First is the request for a refund. Try a statement like "I feel that I should receive my money back as compensation for my terrible experience." The second is the request for "things made right."

Step 10: Let them know what you plan to do if your issues are not addressed. This can be anything from telling your friends and family to not patron their business to calling the board of health about unsanitary conditions. Don’t make demands that you cannot follow through with, however. (i.e. "I’m going to call the President of the US, who is a close personal friend, and he’s personally going to have everyone at your business arrested.")  

Step 11: Give contact information. Most managers will write a letter to respond to your complaint letter, however some do prefer to call or send a fax or e-mail. By giving the management a variety of contact information (name, address, phone, fax, e-mail), you are increasing your chances of getting a response.

Step 12: Thank the person reading your letter in advance. By saying thank you, the letter ends on a positive note. Positive notes generally bring about positive results. Also, sign the letter. This strengthens your connection with the reader.

bluelavendar

头疼啊。。。。。。。。。。

bluelavendar

Structuring the letter is important. Think in terms of the acronym AIDA - attention, interest, desire, action.

Structure your letter so that you include a heading - which identifies the issue and name of product, service, person, location, with code or reference number if applicable.

Then state the simple facts, with relevant dates and details.

Next state what you'd like to happen - a positive request for the reader to react to.
Include also, (as a sign-off point is usually best), something complimentary about the organization and/or its products, service, or people. For example:
"I've long been a user of your products/services and up until now have always regarded you are an excellent supplier/organization. I have every faith therefore that you will do what you can to rectify this situation."
Even if you are very angry, it's always important to make a positive, complimentary comment. It will make the reader and the organization more inclined to 'want' to help you.

Be nice to people. Respect their worth and motives. Don't transfer your frustration to them personally - they've not done anything to upset you. They are there to help. The person reading the letter is your best ally - keep them on your side and they will do everything they can to resolve the problem - it's their job.
Try to see things from their point of view.  Remember that the person at the other end is only trying to do their job, and that they can only work within the policy that has been issued to them. Don't take it out on them - it's not their fault.

In fact, complaints are best and quickest resolved if you take the view that it's nobody's fault. Attaching blame causes defensiveness - the barriers go up and conflict develops.

Take an objective view - it's happened, for whatever reason; it can't be undone, now let's find out how it can best be resolved. Try to take a cooperative, understanding, objective tone. Not confrontational; instead you and them both looking at the problem from the same side.
If you use phrases like - "I realise that mistakes happen..."; "I'm not blaming anyone...."; "I'm sure this is a rare problem...", your letter (or phone call) will be seen as friendly, non-threatening, and non-confrontational. This relaxes the person at the other end, and makes them more inclined to help you, because you are obviously friendly and reasonable.

The use of humour often works wonders if your letter is to a senior person . Humour dissipates conflict, and immediately attracts attention because it's different. A bit of humour in a complaint letter also creates a friendly, intelligent and cooperative impression. Senior people dealing with complaints tend to react on a personal level, rather than a procedural level, as with customer services departments. If you brighten someone's day by raising a smile there's a good chance that your letter will be given favourable treatment.

bluelavendar

朋友说如果迟还了一次INSTALLMENT银行是会取消零利息的优惠。。

然后又再CHARGE回你利息。。

不懂我中的会不会是这个利息呢？

我这朋友也是有向银行贷款的。。

他说这事他必须告知给我们知道的。。

可是我们真的不懂。。合约上也没这条条规咯

binson

今天早回家哦

算起来只上班半天。。

还有花数小时在外面光明正大地流荡。。。

这个星期只需 ...
bluelavendar 发表于 26-3-2010 05:16 PM

mc queen.......

bluelavendar

mc queen.......
binson 发表于 26-3-2010 10:49 PM

    不给我面子的后果就是。。。。。。。。。























按你报告。。。{:3_84:}

binson

不给我面子的后果就是。。。。。。。。。























按你 ...
bluelavendar 发表于 26-3-2010 10:54 PM

我哪有不给你面子啊。。。

bluelavendar

明天再打电话问问那人那是什么利息。。

如果再没答复的话就写投诉信。。

这样不会过分吧。。。。