***重要啟事***

speakingringo

我也收到了，是MAS。。
darrentwy 发表于 26-1-2012 02:32 AM

我也收到AirAsia的email了,也是MAS

meisiang

我也收到了，是MAS。。
darrentwy 发表于 26-1-2012 02:32 AM

我也收到AirAsia的email了,也是MAS
speakingringo 发表于 26-1-2012 10:57 AM

请问你们是飞巴黎或伦敦？alternative flight时间如何？可以分享下你们的offer details 吗？
听说巴黎的有很多人拿到同天但是23:35 (原本AAX的是1:20)，因而浪费了一天。

speakingringo

请问你们是飞巴黎或伦敦？alternative flight时间如何？可以分享下你们的offer details 吗？
...
meisiang 发表于 26-1-2012 12:05 PM

我是飞巴黎的
Departing at 2335hrs  and arriving at Charles De Gaulle Airport, Paris at0640hrsthe next day.

meisiang

我是飞巴黎的
Departing at 2335hrs  and arriving at Charles De Gaulle Airport, Paris ...
speakingringo 发表于 26-1-2012 12:21 PM

哦。那么你的行程就少了大概一天,对吗？AAX有说明回程的alternative flight吗？

小祥归来

我是飞巴黎的
Departing at 2335hrs  and arriving at Charles De Gaulle Airport, Paris ...
speakingringo 发表于 26-1-2012 12:21 PM

    所以说你早一天出发咯？

如果原本是17日早上1点的班机，现在改成16号 23.35pm ?

darrentwy

请问你们是飞巴黎或伦敦？alternative flight时间如何？可以分享下你们的offer details 吗？
...
meisiang 发表于 26-1-2012 12:05 PM

   我是伦敦飞大马，提早几个小时而已

speakingringo

所以说你早一天出发咯？

如果原本是17日早上1点的班机，现在改成16号 23.35pm ?
小祥归来 发表于 26-1-2012 12:56 PM

可以更改你喜爱的日期的,我改早数天回来

speakingringo

所以说你早一天出发咯？

如果原本是17日早上1点的班机，现在改成16号 23.35pm ?
小祥归来 发表于 26-1-2012 12:56 PM

还是同一天出发
但你可以更改你喜爱的日期的,我改早数天回来

speakingringo

最新的email
Dear Valued Guest,
   

Thank you for emailing AirAsia X
Please be advised that we have made the following arrangements for you under MAS Airline.

xxx xx xxxx xxx   

We have escalated your request to MAS reservation team hence will revert to you within 1 week on the confirmation. As for your return flight you will be notified accordingly.

And also since you have requested to transfer to an alternative airlines, please be advised you will be transferring from LCCT to KLIA and vice versa, therefore you need to check and produce all the necessary/relevant travel document (Visa, Passport, Permit) to the immigration department before exit and entering both terminal (KLIA and LCCT).

Once again, we are truly sorry for the inconvenience the flight cancellations have caused. We truly appreciate your valued patronage and we look forward to welcoming you back again soon. Should you have further enquiries please feel free to email us ataax_move_enquiry@airasia.com

   

Once again, we are truly sorry for the inconvenience the flight cancellations have caused
Regards,
Aax  Preflight

liang28

请问如果要选OPTION 3, ALTERNATIVE AIRLINE，是不是要EMAIL aaa_move_enquiry@airasia.com？小弟只收到第二EMAIL..我5月3号飞巴黎。。。

小祥归来

可以更改你喜爱的日期的,我改早数天回来
speakingringo 发表于 31-1-2012 12:39 PM

不知道能不能更改地点
比如说本来是paris-kl return，改成 paris进，rome出

小祥归来

请问如果要选OPTION 3, ALTERNATIVE AIRLINE，是不是要EMAIL ？小弟只收到第二EMAIL..我5月3号飞巴黎。。。
liang28 发表于 31-1-2012 01:01 PM

不用email，默默地等待吧

speakingringo

请问如果要选OPTION 3, ALTERNATIVE AIRLINE，是不是要EMAIL ？小弟只收到第二EMAIL..我5月3号飞巴黎。。。
liang28 发表于 31-1-2012 01:01 PM

Step 1.

不用email，默默地等待吧
小祥归来 发表于 31-1-2012 01:28 PM

Step 2. 等收到AA 这个email之后, 才reply去 aax_eu_Q1@airasia.com (OPTION 3, ALTERNATIVE AIRLINE)
please kindly email us at aax_eu_Q1@airasia.com If you wish to be transferred to the above mentioned MH flight;


Dear Valued Guest,

We refer to your flight XXX
on XXX, X April 2012 scheduled to depart at0120hrs from LCC Terminal, Kuala Lumpur.
As informed earlier, this flight has been suspended.


Please contact us ataax_refundenquiry@airasia.com, quoting your booking number, if
i.
You wish to cancel your ticket and request for a refund;
ii.
You wish to cancel your ticket and convert the fares into an Online Credit Shell; or


Should you wish to be transferred to an alternative carrier*, please be informed that the only other carrier operating direct flights between Paris and Kuala Lumpur is Malaysia Airlines, and that we are attempting to obtain seats on Malaysia Airlines flights out of / into Paris for our guests.


The nearest possible Malaysian Airlines flight would be XXX departing at 2335hrs on the  X April 2012 and arriving at Charles De Gaulle Airport, Paris at0640hrsthe next day, please kindly email us at aax_eu_Q1@airasia.com

-
If you wish to be transferred to the above mentioned MH flight;


Or should you wish to move* to any of our other AirAsia X flights of your choice, please kindly email us ataax_enquiry@airasia.com


If in the event you wish to re-route, we will allow the following exceptions:
-
move your flight to another date of your choice*
-
a name change#



*at no cost, subject to availability
# at no cost

speakingringo

不知道能不能更改地点
比如说本来是paris-kl return，改成 paris进，rome出
小祥归来 发表于 31-1-2012 01:28 PM

我也想~

darrentwy

各位还有最新消息了吗？第二封email后又没有消息了又再等等等。。。

小祥归来

各位还有最新消息了吗？第二封email后又没有消息了又再等等等。。。
darrentwy 发表于 6-2-2012 12:59 PM

你不是4月的飞机吗？现在还没解决？

darrentwy

你不是4月的飞机吗？现在还没解决？
小祥归来 发表于 6-2-2012 04:15 PM

    通知换mas的机票后都没有再confirm的email了

小祥归来

通知换mas的机票后都没有再confirm的email了
darrentwy 发表于 7-2-2012 08:31 PM

   真可怕
我到现在还没收到2nd email

我会飞

请问我要fully refund的，应不应该等他的email ?
还是该做些什么呢？

小祥归来

请问我要fully refund的，应不应该等他的email ?
还是该做些什么呢？
我会飞 发表于 14-2-2012 11:57 AM

你没收到email吗？里面有写应该怎么做啊。
Please contact us ataax_refundenquiry@airasia.com, quoting your booking number, if
i.
You wish to cancel your ticket and request for a refund;
ii.
You wish to cancel your ticket and convert the fares into an Online Credit Shell; or