已经买了基督城机票的麻烦了

UTtraveler

对，我妹住在Wellington，她是那里的PR！
如果买票时是用Debit cash (TT)银行直接过账，那退款要退回 ...
nicole56 发表于 18-3-2012 10:52 PM

    看：
http://www.airasia.com/ask/template.do?id=443

If I do not wish to fly after purchasing a flight, what can I refund?      
Once your booking is confirmed, it cannot be cancelled and the payment you made is not refundable. However you may request for a aiport tax refund.The airport tax refund may only be made after the date of Departure. For assistance, click on this email tab. This request will then be forwarded to the relevant department for processing. Please note that this process may take up to 30 working days and will be credited to the original mode of payment for the booking. In the event there is more than 1 guest in the confirmed booking, the refund will be made to the person who made the purchase. No refunds will be made to third parties.

To ensure a smooth refund process, please provide the following details:

(a) If payment is made by credit card:
1. The Reservation/ Booking Reference Number

(b) If payment is made by Direct Debit or Cash or Travel Agent:
1. The Reservation/ Booking Reference Number
2. Bank Account Number
3. Bank Name
4. Name of Account Holder

应该可以进回account(original mode of payment)因为refund airport tax都是那样做的。

UTtraveler

我要求他们bank in给我（还没回复），我不要credit进我的credit card，因为我已经很早settle那个钱 ...
tiramisu83 发表于 19-3-2012 06:10 PM

    AA 的本来policy：
http://www.airasia.com/ask/template.do?id=144
      What is your policy if a flight is cancelled?                                                                                    
We always do our best to adhere to the published schedule. We are fully aware that reschedules / cancellations not only disrupt our guests' travel plans, it affects our on time performance too. However, just like any other airline, sometimes flights are cancelled for various reasons, which include inclement weather. In the event cancellation is unavoidable, guests can either:
(1) catch the next available flight without additional charges; or

(2) retain the value of the fare as credit shell where you can utilize the value within the next 3 months to book for flights within AirAsia’s travel calendar.




所以，你需要和他们试试争取(bank in)了。




http://www.airasia.com/ask/template.do?id=443

If I do not wish to fly after purchasing a flight, what can I refund?      
Once your booking is confirmed, it cannot be cancelled and the payment you made is not refundable. However you may request for a aiport tax refund.The airport tax refund may only be made after the date of Departure. For assistance, click on this email tab. This request will then be forwarded to the relevant department for processing. Please note that this process may take up to 30 working days and will be credited to the original mode of payment for the booking. In the event there is more than 1 guest in the confirmed booking, the refund will be made to the person who made the purchase. No refunds will be made to third parties.

To ensure a smooth refund process, please provide the following details:

(a) If payment is made by credit card:
1. The Reservation/ Booking Reference Number

(b) If payment is made by Direct Debit or Cash or Travel Agent:
1. The Reservation/ Booking Reference Number
2. Bank Account Number
3. Bank Name
4. Name of Account Holder

refund airport tax的case都是进回original mode of payment。

estelle_f

Jetstar Au 抄回來的。。

Last Updated: 13/03/2012 5:34 PM

Passengers booked on Jetstar New Zealand domestic services to Christchurch to connect with Air Asia X to Kuala Lumpur can change their flights following Air Asia X's withdrawal from the route.

Jetstar passengers connecting to Air Asia X flights in Christchurch will be able to apply for the credit of their Jetstar booking to a trans-Tasman Jetstar service to connect with Air Asia X flights from Melbourne, Sydney and the Gold Coast to Kuala Lumpur.

Passengers will need to verify connecting travel on Air Asia X and pay a standard call centre fee per passenger per segment and any associated fare difference.

This offer will be open to all affected Air Asia X passengers until Monday March 26 and changes can be made by calling the Jetstar Customer Contact Centre on 0800 800 995.

tiramisu83

AA 的本来policy：

      What is your policy if a flight is cancelled?                   ...
UTtraveler 发表于 20-3-2012 09:54 AM

   第一封email，他们说：We would be more happy to provide you with a letter if you wish to claim with your travel insurance provider .我也买了AA的travel insurance，http://www.airasia.com/my/en/flightinfo/airasiainsure/aainsurefaq.html2. What is my insurance coverage under the AirAsia Insure Travel Protection program?Your coverage shall include the following if you are an AirAsia or AirAsia X Guest traveling under the AirAsia Insure Travel Protection:

Flight cancellation / curtailed / delay, loss of baggage / personal effects / money, personal accident, personal liability, accidental medical reimbursement and evacuation expenses.

看来可以赔？

UTtraveler

第一封email，他们说：We would be more happy to provide you with a letter if you wish to cla ...
tiramisu83 发表于 20-3-2012 05:32 PM

    19. What kind of benefits do I get with AirAsia Insure Travel Protection?Please visit the section in our Product Descriptions and Policy Wordings for more detailed information about the benefits available under the AirAsia Insure Travel Protection program.

The following is a Summary of the Benefits:

• Personal Accident
  Provides you and your loved ones monetary compensation if you are involved in an accident with fatal or serious injuries.
• Baggage and Personal Effects
  Reimburses you up to RM1,500.00 under the Domestic and Regional Plans or RM5,000.00 for International Plans if your luggage is lost or damaged.
• Flight Cancellation or Interruption
  Pays up to the total costs of your AirAsia flight for Domestic and Regional Plans or up to RM5,000.00 for International Plans if you are required to cancel or shorten your trip due to sickness, injury or loss of an immediate family member.

等等。。。。
25. Can I cancel my flight for any reason and get a refund through my Trip Cancellation Benefit?The Trip Cancellation Benefit is only applicable for the reasons stated in the policy's Full Terms and Conditions.

The reasons include unforeseen emergencies such as illness, injury or death involving you, your travel companion and/or an immediate family member. Pre-existing Conditions are not covered.


Flight Cancellation好像是指投保者问题-if you are required to cancel or shorten your trip due to sickness, injury or loss of an immediate family member。不是指AirAsia  停flight问题。

tiramisu83

19. What kind of benefits do I get with AirAsia Insure Travel Protection?Please visit the  ...
UTtraveler 发表于 20-3-2012 07:39 PM

    真的很乱水:@

UTtraveler

看：
http://www.immi.gov.au/visitors/transit/no-visa.htm
When a visa is not needed
Some travellers do not need a transit visa if they:       

• depart Australia by air within 8 hours of the scheduled time of their arrival
• hold confirmed onward booking and documentation necessary to enter the country of their destination
                  and
• remain in the transit lounge at an airport.

Note: Travellers changing airlines in Australia are advised to verify with their airlines whether they will need to personally re-check their luggage as part of the transiting process.  If so, a visa will be required to retrieve and re-check their luggage before departure.
The following categories of travellers are covered under this arrangement:       

• Citizens of the these countries:
                  Andorra, Argentina, Austria, Belgium, Brunei, Canada, Cyprus, Czech Republic, Denmark, Estonia, Federated States of Micronesia, Fiji, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Kiribati, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Nauru, Netherlands, New Zealand, Norway, Palau, Papua New Guinea, Philippines, Poland, Portugal, Republic of South Africa, Republic of Marshall Islands, Samoa, San Marino, Singapore, Slovakia, Slovenia, Solomon Islands, South Korea, Spain, Sweden, Switzerland, Thailand, Tonga, Tuvalu, the United Arab Emirates, United Kingdom, U.S.A., Vanuatu and Vatican City.
• Residents of Taiwan holding a passport issued by the authorities of  Taiwan (other than passports purported to be official or diplomatic passports).
• People holding British passports (irrespective of endorsement in passport regarding national status)
• People who are nationals of the People's Republic of China and who hold Hong Kong (SAR China) passports.
• People who hold diplomatic passports.  However, this is not applicable to nationals of these countries:
                  Afghanistan, Algeria, Angola, Bahrain, Bosnia and Herzegovina, Comoros, Democratic People's Republic of Korea, Egypt, Iran, Iraq, Jordan, Kuwait, Lebanon, Libya, Madagascar, Mauritania, Morocco, Oman, Pakistan, Qatar, the Republic of Yemen, the Russian Federation, Saudi Arabia, Sierra Leone, Somalia, Sudan, Syria, Tunisia, Zimbabwe, Arab Non-National Passport Holders (ANNPH) or Taiwanese holding diplomatic or official passports.

Note: The information on this page is current at time of publication and may be subject to change.When you require a visa
If you do not qualify for transit without a visa, you will need to apply for a Transit Visa (subclass 771) which is free of charge.

nicole56

看：


If I do not wish to fly after purchasing a flight, what can I refund?      
O ...
UTtraveler 发表于 20-3-2012 09:42 AM

   你的意思是说，AA不会退回回程的钱，是吗？可是这是他们的问题造成我们不能顺利飞行？

UTtraveler

你的意思是说，AA不会退回回程的钱，是吗？可是这是他们的问题造成我们不能顺利飞行？
nicole56 发表于 23-3-2012 04:44 AM

不是这意思。我只是指钱会退回original 的付钱方式。Credit card-退回credit card, direct debit-退回bank account

鸢尾花

想请问如果我的机票是用朋友的user account来买(few ticket in 1 booking no).
但我要选择退款,是不是更加麻烦?

UTtraveler

想请问如果我的机票是用朋友的user account来买(few ticket in 1 booking no).
但我要选择退款,是不是更加 ...
鸢尾花 发表于 25-3-2012 04:25 PM

    你朋友帮你要求退款。然后，他/她给回钱你loh。

鸢尾花

最炸到的是他说他不会做,要等AAemail, 因为他说没有受到notification email
不过我想他们有没有酱好,一个个去通知.报纸都登了,不claim就自己的事了

UTtraveler

最炸到的是他说他不会做,要等AAemail, 因为他说没有受到notification email
不过我想他们有没有酱好,一个个 ...
鸢尾花 发表于 27-3-2012 08:42 PM

看yoyo2007大大的reply：
    http://cforum.cari.com.my/viewthread.php?tid=2709227&extra=page%3D1

鸢尾花

哦,谢谢你
除了email AA,我应该也会亲自piah去AA sales office 一趟了.

平院

想请问如果我的机票是用朋友的user account来买(few ticket in 1 booking no).
但我要选择退款,是不是更加麻烦?鸢尾花 发表于 25-3-2012 04:25 PM

你可以去TWITTER 的 AskAirasia把你的机票SPLIT去新的BOOKING NUMBER。

那就可以用新的BOOKING NUMBER做退钱。   

tiramisu83

我吵到AA终于答应把refund bank in给我，但是要至少30天

鸢尾花

谢谢大家的info.
30天可以refund也很不错了,不过AA说要split refund 的话要4月1日后.所以我会去多一趟.
第一次遇到酱的事,以后买AA promo ticket 我也要3思了.

cat_princess

AA常常换和cancel flight已经不是新鲜的事了，AA的REGULAR CUSTOMER都知道了。我的NZ机票只好提前到5月飞咯。办退款有点麻烦。反正那个budget和时间已经预定了，看自己如何按排。