AirAsia’s flights from Bangkok still under normal operations
Update: 12:00 hrs (GMT+7), Wednesday 26nd October 2011
AirAsia is still offering normal flight services from Bangkok Suvarnabhumi Airport. Flood-affected guests whose travel dates are today to 15 November 2011 have two options:
1. Passengers may change their travel dates until 15 December 2011. The date change fee will be waived for flood-affected people. New travel dates are subject to seat availability. Black-out dates for the ticket change are during 4 - 6 December 2011 and 9 - 12 December 2011.
2. Keep the ticket value as a credit shell. The credit shell will be valid for up to 3 months from the date of issue. All normal terms and conditions apply.
Passengers are highly advised to use the e-form at AskAirAsia at least 24 hours prior to their departure time. Our staff will contact you back shortly.
As we are experiencing a high volume of inquiries at our AirAsia Call Centre at 02 515 9999, we have extended our Call Centre hours to 08.00 - 24.00 hours daily.
Thank you for your patience. Our thoughts and prayers are with all flood affected people during this difficult time and we look forward to the situation being resolved as soon as possible.