Dear Valued Guest,
We refer to your flight D7-2675 on [Sunday, 13th March 2011] to LCC Terminal, Kuala Lumpur, scheduled to depart at 2325hrs from Taipei International Airport.
We regret to inform you that the above flight has been CANCELLED, due to operational reasons. Please contact us ataax_preflight@airasia.com, quoting your booking number, if you :
• want to move* to the closest flights to your original flight as follows:
- D7-2673 on [Sunday], [13th March 2011], departing at 1555hrs, arriving in Kuala Lumpur at 2035hrs;
- D7-2673 on [Monday], [14th March 2011], departing at 1555hrs, arriving in Kuala Lumpur at 2035hrs;
• wish to move* to any of our other Taipei - Kuala Lumpur flights of your choice;
• wish to cancel your ticket and request for a refund;這個不懂要charge多少叻?
• should you have any connecting flights on AirAsia/AirAsia X, we will also move* them accordingly; or
• have any concerns you would like us to address.
*at no cost, subject to availability
Also, please find attached a letter confirming the cancellation for your travel insurance provider should you require it.
We apologize for the inconvenience caused. We truly appreciate your valued patronage and we look forward to welcoming you back again soon.