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发表于 28-10-2009 10:13 PM
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发表于 28-10-2009 10:18 PM
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问题四个月还没解决！！今天收到它*们来email说（However, upon verifying in our system, we found that this issue had been addressed by our respective department and it still in progress.）
以下是我寄去的emai 和它*们回复的来来去去都在说（still in progress，midst of investigating and rectifying the issue）如果叫它*们喊Malaysia Bolxx。一定快快喊！！！做事就:@ :@
ntv7请叫它们改改口号吧！！
Dear,
My first complaint dated 17 July 2009 and received your reply on 21 July 2009. Subsequently, I lodged the second complaint on 26 October 2009 and received your reply on 28 October 2009.
However, after 3 months since my first complaint, the same problem still exists which the connection to China websites is extremely slow. I have patiently waited for 3 months and looking forward to a faster connection but today you tell me that you still need more time to investigate!!!
You informed that you have taken into consideration the level of urgency in this matter but the problem has not been rectified and now you are asking me to give you more time. I don’t see the urgent attention given to my complaint and this has been dragging for too long. This is unacceptable!!!
I expect the next email from you is to inform me that the problem has been resolved. No more stupid excuses.
Tue, Jul 21, 2009 at 1:17 PM
subjectFwd: Slow connection (1-4774293xxx)
mailed-bytm.net.my
Dear Sir/Madam,
Thank you for your reply. Firstly, we would like to apologise for the late response.
With regards to your Streamyx slow issue, we were able to track down the report that you have lodged (SR 1-4774293xxx). We have proceeded to refer the matter to our respective department and our technical team still running the investigation in order to rectify the issue. We take note of the issue you are facing and take into consideration the level of urgency in this matter.
Thus, we regret to inform you that we are unable to determine the duration of the matter you are enquiring about.
We highly appreciate your co-operation to give us some time for this and we will do our best to resolve this matter as soon as possible.
For further assistance or feedback, kindly e-mail us at help@tm.com.my.
Alternatively, you can also contact TM at 100 and select "Internet Services".
Regards,
Raja Nadia Hidayu
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.
www.tm.com.my
(ICOMS#9205546-615xxx)
-----Original Message-----
From: TM Customer Care Support [mailto:help@tm.net.my]
Sent: 28 October 2009 17:37
To: xxxxxxx@streamyx.com
Subject: Slow connection to China website (1-508766xxxx)
Dear Sir/Madam,
Thank you for your email. Firstly, we would like to apologise for the late reply.
Referring to your email dated 26th October 2009 on Streamyx connection issue, we would like to apologise on the unpleasant experience that you have encountered.
However, upon verifying in our system, we found that this issue had been addressed by our respective department and it still in progress. We have noted that this issue has taken quit some time and we apologise for the inconvenience caused. Kindly noted, we have notified the respective department on your e-mail and latest status for their updates. They are in the midst of investigating and rectifying the issue. Your patience on this matter is highly appreciated. Please give us some time to conduct a thorough investigation and we will do our best to solve your problem. Nevertheless, we would like to express our high appreciation for your patience and understanding.
On behalf of TM, we apologise for any inconveniences caused. Rest assured that we are committed to delivering excellent service and will constantly strive for improvement in all areas of our services. We hope you will accept our sincere apologies.
For further assistance or feedback, kindly e-mail us at help@tm.com.my .
Alternatively, you can also contact TM at 100 and select "Internet Services".
We look forward in serving you better.
Regards,
Nurashyiken binti Jamil
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.
www.tm.com.my
(ICOMS#9369762-647xxx)
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发表于 28-10-2009 11:31 PM
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问题就在这里， 大家要那么快做什么呢？ 不外是非法下载音乐和影片。 如果是因为这样而投诉慢的话就有点。。。。。。:@ |
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发表于 29-10-2009 12:58 AM
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原帖由 dearcatherine 于 28-10-2009 11:31 PM 发表 
问题就在这里， 大家要那么快做什么呢？ 不外是非法下载音乐和影片。 如果是因为这样而投诉慢的话就有点。。。。。。:@
如果不是非法下载呢？那你怎样讲？？:@
比如在一些official website download 东西。。 |
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发表于 29-10-2009 01:02 AM
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发表于 29-10-2009 01:23 AM
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请看看国外的收费～～日本是目前全世界提供最快的宽频的国家而且每1mb收费是0.21美金～～
看来马来西亚的宽频还是等Y-Max推出之后可能来个大洗牌，也说不定～·
據楊忠禮機構執行主席兼董事經理丹斯里楊肅斌指出，Y-max 將在2010年初在西馬推出Wimax服務，所提供的資料下載速度達8Mbps，上傳速度2Mbps。比較目前P1為住宅提供的WiMAX設施，下截設施只有400Kbps至2.4Mbps,上傳速度為150至500kbps。
Y-max的目標是在五年內達到1400萬名用戶！這已經是大馬人口的半數了！！而Y-max比其他三家公司遲推出，是因為他們希望能夠讓服務在推出后盡快涵蓋全馬70%的人口，因此在第一年的投資，就高達10億零吉！而今年四月份YTL e-Solution和韓國三星簽署的合作文件，就是為了解決其他Wimax運營商的服務傳輸率低及素質低劣等問題。
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发表于 29-10-2009 01:53 AM
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原帖由 tangyihao 于 28-10-2009 08:52 PM 发表 
我用的是 WIRELESS BORDBAND !!!
RM60 在马来西亚已经很“便宜”了！！好不好？？？？
更何况384kbps 的下载速度是 180kbps左右。。。
另外一个观点：人家美国手机都已经4MBPS了！！！！！！！！！！！！！！ ...
你可以有下载速度180kbps，那要恭喜你。我给1m的钱都没有180kbps。
看完全部人的回复，你只占不到10%
另外90%的人难道就要逆来顺受？ |
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发表于 29-10-2009 02:01 AM
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原帖由 dearcatherine 于 28-10-2009 11:31 PM 发表
问题就在这里， 大家要那么快做什么呢？ 不外是非法下载音乐和影片。 如果是因为这样而投诉慢的话就有点。。。。。。:@
看youtube都有错？
打game有错？
我给钱还要你评论我的用途？ |
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发表于 29-10-2009 10:37 AM
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希望NTV7可以大肆報導
把累積已久的民怨都幫我們報出來
並且告知相關單位大家的不滿
我想這樣做 媒體才值得我們去追隨擁護 |
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发表于 29-10-2009 11:54 AM
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原帖由 dearcatherine 于 28-10-2009 11:31 PM 发表 
问题就在这里， 大家要那么快做什么呢？ 不外是非法下载音乐和影片。 如果是因为这样而投诉慢的话就有点。。。。。。:@
问题就在你！！！你去买Honda Accord 拿车时给你 Honda City 你投诉吗？eg：我们拿的配套是1Mb的钱给了而得不到所要的！需要投诉吗？不然 Malaysian Communications and Multimedia Commission (SKMM)http://www.skmm.gov.my/ 的成立和ntv7 做这节目是为了什么？:@ :@ :@ :@ :@ （我比你更火） |
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发表于 29-10-2009 03:12 PM
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我只求速度平稳，而不是心跳式忽高忽低。
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发表于 29-10-2009 05:46 PM
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发表于 29-10-2009 07:25 PM
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我国是这样的啦。
真不明白为什么新加坡做到我国却做不到。
而且这里的宽频最好不要出问题，要不然投诉他们会一直跟你拖。真不懂该怎么说。 |
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发表于 29-10-2009 08:55 PM
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希望各宽频服务商能自由竞争,并给予更便宜稳定快速的服务~ |
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发表于 29-10-2009 10:03 PM
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看看這個最新的，全世界最快的速度及成本：
 |
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发表于 29-10-2009 11:26 PM
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妈的，我家给2mbps的钱
但是连1mbps的下载速度都没有:@ :@ :@ |
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发表于 30-10-2009 12:38 AM
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原帖由 Mitutoyo 于 28-10-2009 10:18 PM 发表
问题四个月还没解决！！今天收到它*们来email说（However, upon verifying in our system, we found that this issue had been addressed by our respective department and it still in progress.）
以下是我寄去的 ...
看到这个回复，真的感同身受，我也试过家里的线出了问题；
投诉了整两个星期。。他们的客服真的有改善，
但是只是一直打电话给你问一些愚蠢的问题，真的很令人火大。。:@:@:@
他们根本没有将我的问题记录下来，只是一直问我是不是ADSL lights stil blinking??
我的妈呀，我已经说了千遍我家的电话线有问题，叫他们来换；
已经帮他找到问题的根源，就连来动手做一做都不会吗？
到底他们是技术知识，是随随便便照稿读的吗？:@:@:@
还有，家里的线经常断线也就算了，一旦下雨，更糟糕，完全用不到。。
我在想它跟某个产品很相像，一旦下雨，电视机可以直接关掉了。。
已经投诉了不只千遍了，完全没有进步。。
国家还要用多少年来进步？？如果2012真的是末世代，
那我们到死那天，国家仍然是背负着落后国家之名，含憾而终。。
说实在的，人民并不是不爱国，只是这么烂透的国家，怎么爱？？？ |
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发表于 30-10-2009 12:39 AM
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投诉资料
如果对宽频的服务素质感到不满，除了向宽频公司提出投诉外，也可以向以下的单位投报。
1.Communications and Multimedia Consumer Forum of Malaysia
Tel: 03-7805 1800
email:aduan@cfm.org.my
Web:www.cfm.org.my
2.Suruhanjaya Komunikasi dan Multimedia Malaysia
Hotline: 1800 888 030
email: aduanskmm@cmc.gov.my
Web: www.skmm.gov.my |
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发表于 30-10-2009 09:30 AM
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原帖由 dearcatherine 于 28-10-2009 11:31 PM 发表
问题就在这里， 大家要那么快做什么呢？ 不外是非法下载音乐和影片。 如果是因为这样而投诉慢的话就有点。。。。。。:@
你有潜质成为国会议员。
[ 本帖最后由 willtwr123 于 30-10-2009 09:34 AM 编辑 ] |
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发表于 30-10-2009 09:31 AM
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老实说，打过几次去tmnet，现在line有问题都懒得理了。。。
反正都一样
[ 本帖最后由 willtwr123 于 30-10-2009 09:33 AM 编辑 ] |
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