groupon终于进军古晋了

安姑

我也有买这个的groupon voucher啊～你告诉我一下什么规则那么多？？我只知道不可以重点，每个人只 ...
eEpal 发表于 17-6-2012 05:15 PM

    你知道了規則後,到時你去到時...他們遞給你規則紙時,你可以當面丟回給他....然後說:" 我己經知道了.."

applely

我也有买这个的groupon voucher啊～你告诉我一下什么规则那么多？？我只知道不可以重点，每个人只 ...
eEpal 发表于 17-6-2012 05:15 PM

    我有拍下规则的照片， 等下我upload上来

现在手机上网不懂做么不能使用photo bucket

applely

其中个老板我的旧同学，以前常打架的，那个门做好了吗？
satmy 发表于 17-6-2012 04:28 AM

门？ 没注意哦。

applely

我又买了6个人吃， tarot cafe 的groupon

eEpal

回复 522# applely


   upload上来之后记得通知我一声。谢了！

lily^_^loo

回复 522# applely

听你说了。。没心去了！！哎哟。。如果我也是中到这样的case。。我会信息email给groupon投诉咯！
听到真的没心了。。不想去吃东西还要被那些人看不起我们是买groupon来吃的！！！
我也是等你的照片。。。我也要看好规矩。。。

applely

回复  applely

听你说了。。没心去了！！哎哟。。如果我也是中到这样的case。。我会信息email给groupon ...
lily^_^loo 发表于 17-6-2012 11:43 PM

对哦。。 我想我应该投诉的， 是不？为了全部消费者的权益， 一定要投诉这样的商家。
买groupon来吃， 给人看不起， 以后谁还敢买groupon的voucher????


来， 我放了照片， file size 有点大， 因为怕大家看不清楚字， 我不敢resize. 也没有什么啦。。 只是享用时间和一个人享用一种一个是之前买voucher的时候没有写明的。 剩下的条件， 我觉得有脑的人都会知道的common sense. 我觉得他们这样做很不好看咯。。。 给人看到他们很小气。 要做广告， 但是又心不甘情不愿 。 这样的广告甘愿不要做啦。。 做了也是反效果。


如果有这样多规矩， 我觉得起码在我们购买的时候就应该要告知消费者， 不然就跟骗钱没有什么差别。
那边是写只可以9am 到11am 去吃罢了。。 我们买的时候都不知道的。。 所以我跟他book傍晚， 难怪他心不甘情不愿。 可是groupon voucher只有写16号不可以用罢了， 并没有写时间的。。。 voucher 也没有写一种只可以点一个。。。  这样还叫buffet?????

还有一点我忘记说， 那天的菜单不是16样点心的选择哦， 那天点菜的时候服务生就跟我们讲肉丸没有了， 所以我们是完全没有吃到肉丸。 基本上是15样点心罢了。 这个我们就不计较啦， 因为我也不喜欢吃肉丸的。

不过现在父亲节已经过掉了， 你们现在去应该没有什么大问题的了。
我当初会买这个也是为了父亲节的， 因为我就是看到voucher那边写16号星期天不可以用罢了， 我就想说， 这样我就前一天去咯。。。 谁知道是这样。。。

我booking 了两次啊， 我第一次打去是2个星期前， 跟他说groupon的5位， 日期， 那个接电话的， 没有问我名字， 和时间， 就很没有礼貌的把电话给盖了。  根本是没有打算接我们的booking, 时间都还没有告诉他， 他就盖了电话。。  我第二次打， 就是前一天再booking, 表面上是答应了， 去到那边有诸多刁难。

applely

其实如果我们买了groupon, 如果发现到情形是这样， 如果我们没有redeem到， 可以跟groupon要求退款吗？

applely

回复  applely


   upload上来之后记得通知我一声。谢了！
eEpal 发表于 17-6-2012 10:08 PM

   已经upload了。

xuanyuu

voucher 也没有写一种只可以点一个。。。  这样还叫buffet?????

第一次看到只可以点一次的buffet..
我买4个人，那就可以吃4个虾饺咯。
全部点完， 16x4=64道。

eEpal

回复 527# applely


   X的！他们是想怎样？？什么叫9am~11am？？我是买来晚上吃的！明明就有写可以晚上吃的！！

applely

voucher 也没有写一种只可以点一个。。。  这样还叫buffet?????

第一次看到只可以点一次的buffet..
我 ...
xuanyuu 发表于 18-6-2012 11:49 AM

回复  applely


   X的！他们是想怎样？？什么叫9am~11am？？我是买来晚上吃的！有谁早上吃这么饱的？ ...
eEpal 发表于 18-6-2012 11:55 AM

   这就是奸商的手段啦。。。 搞到我们好像乞丐要跟他们乞食这样卑微。。。 用自己的钱买气来受。
就是啊。。 买groupon的时候我也是看到写晚上也可以的， 所以我才会买啊。。。  不懂我们可以凭这张纸complain给groupon吗？ 等下我空闲的时候， 想要那么做。。。。  不然我咽不下这口气。。。

eEpal

回复 528# applely


   好象是可以吧。。。。。

applely

回复  applely


   好象是可以吧。。。。。
eEpal 发表于 18-6-2012 12:06 PM

   啊哈。。。 谢谢你。。。。  等下我email那个照片去groupon。。。

applely

1.5-hour Hair and Scalp Regenerating Package: Analysis + Massage + Scalp Detox + Scalp Lymphatic Drainage. Choose 1 (RM25) / 2 (RM40) Sessions. From RM20 per session. For men / women

这个不懂ok吗？

eEpal

回复 534# applely


   全力支持你的投诉，能够的话请让我们知道groupon怎么回应这件事。

applely

Dear Groupon Management,

I had purchased 3 groupon voucher, for total 5-pax dine-in Dim Sum Buffet at Xin Kung Fu, Kuching.

The moment i bought those vouchers, i had read the redemption period, i understand that the voucher is not valid on 16Jun only, which is Father's Day. Therefore, i decided to make a reservation on the 15th June evening. The first attempt was 2 weeks ago, my husband called Xin Kung Fu for reservation, when i informed the restaurant staff i would like to redeem the voucher on 15th June, before my husband managed to finish his sentences about reservation name and booking time, the restaurant staff response was impatient and their staff end the conversation and the phone call was terminated from the other side.

Our Second attempt to make reservation was on 14th June evening, just the day before our dinner. I first asked the restaurant staff on the availability for 5-pax on 15th june 7.30pm, the staff politely say:  Oh yes. Then I informed that we would like to redeem the groupon voucher. At that moment, i can feel like we are not being treated politely anymore once we mentioned groupon. The staff changed his mind, and tell us that their restaurant are quite full, and requested us to come at 6pm.

On the next day, when my family arrived at Xin Kung Fu, their staff denied that we had made any reservation for 5-pax. He said we only booked for 4-pax. I remembered clearly I had told them 5-pax through the phone. Even if he remembered wrongly, but what's the matter with 4 or 5 pax? If we had booked a table, the difference for 4 & 5 pax is just 1 seat. We are able to tolerate to squeeze in another chair even if it's a slight smaller table.

With slight arguement, finally the staff let us redeem the voucher. When we are seated, the waiter brought along the menu & a full laminated page with groupon redeem regulations. The regulations given was contradict to those that had been posted on groupon website when we purchase the voucher. Attached please find the photographes of the regulations for groupon redemption.

When we bought the voucher, we expected Dim Sum Buffet. When they call it a buffet, buffet normally means unlimited flow of Dim Sum, as much as we can eat on the spot. However, we are restricted to have only 1 set of each type from the menu of 16 choices, no repeat orders for any items from the same person. How can anyone call this buffet???????? Despite from this, only 15 choices are available that evening.

We were really disappointed being treated this way. For this case, customers with groupon vouchers are not being treated politely. We ate the meal with a broken heart, had a feeling of being cheated.

I have a friend who hasn't redeem his voucher from this same restaurant yet, after listening to my experience, he worry that he would receive the same awful service from Xin Kung Fu restaurant.

We hope that you can take immediate action towards the abovementioned restaurant.

Thank you.

applely

我save 了楼上画了红线的groupon website的print screen, 和那个规则照片，　一起attached 给他们了。。。

就看他们几时回应我了，　有什么采取什么行动，　就看他们了。。
我已经做完我所能够做的了。。。　　慢点你们如果还想去的话，　就去redeem看服务态度有没有改善咯。。。　

这就是给自己机会看看groupon 是不是一个很有系统很有原则的商家的时候了。
如果这样的商家都没有得到取缔的话，　以后买groupon的voucher，　要三思！！！

applely

Ticket #158122: Complaint: Xin Kung Fu, Kuching
Hello there!

Thanks for writing to Groupon Malaysia. Just writing you a quick note saying that we've received your email. Our team may get overwhelmed with requests and queries, so our response may not be immediate - but rest assured that we will get back to you soonest possible!

Meanwhile, if you have questions about Groupon which you'd like answered, you may find the answer in our FAQ:
http://www.groupsmore.com/learn

Speak soon!

Customer Support team
support@groupsmore.com

程湘

1.5-hour Hair and Scalp Regenerating Package: Analysis + Massage + Scalp Detox + Scalp Lymphatic Dra ...
applely 发表于 18-6-2012 12:15 PM

这个我也有兴趣。。。我有头皮屑的问题。。不懂有帮助吗？