Hi Sudirman,
I'm utterly disappointed that your restaurant was closed on that day which I've planned such an important event for celebration, although I've not paid any deposit for the reservation but it is totally unacceptable to have a confirmation from the restaurant yet the service was not delivered. I could have reserve another fine dinning restaurant for the celebration..........
For my future annually vacation to Langkawi, your restaurant will be removed from my list. Still I hope and wish that the restaurant will continue to improve your services to your guest.
warmest regards,