Tunetalk

自由人(金牛)

csneoh78 发表于 10-2-2014 03:02 PM
我看到它的how to top up 里面都显示 RM50 50天的哦!
就连 instant top up 也显示 RM50 50天哦！

惨了， 我一月topup 的， 我看到超过两个月 没有一天一天去算， 但是原来真的是 50天
tunetalk 网站的link 可能还没update 完， 有些乱了。。

http://v2.tunetalk.com/services?page=top-ups

本来promo page 是写 50天的， 后来换了去75天， 现在客服说应该是50天没有错。。
这样就给错大家info了

不过tunetalk 在处理中， 已经topup 的， 去联系客服， 他们会要手机号码， 身份证号码 和 sim卡的 serial number...
看他们会如何处理

@tequila123

自由人(金牛)

svefZ 发表于 11-2-2014 11:02 AM
对啊 我只是怕MNP而已 因为我打去还是有人在用

现在MNP都不必IC 副本。。 有一个网站可以查看 那个号码在什么台的， SKMM的网站。。
tron 的网站有放那个链接， 迟点给你， 你可以查看， 如果还在tunetalk 就安全咯。

tequila123

自由人(金牛) 发表于 11-2-2014 11:11 AM
惨了， 我一月topup 的， 我看到超过两个月 没有一天一天去算， 但是原来真的是 50天
tunetalk 网站 ...

大家 print screen+save file
没有75天。。全部资料送去skmm

自由人(金牛)

今天遇到的live chat customer service 不是很好
投诉下...

with reference to the above mentioned matter, we have come across a promo by Tunetalk which topup of RM50 free RM20 credit. We are glad and look thru the web and the validity of topup RM50 is 75 days as per the following link.  

http://www.tunetalk.com/my/topup/topuphow
http://v2.tunetalk.com/services?page=top-ups

after we have topup and we only got 50 days where I have check with the Live Chat customer service, Sofiya  and she mentioned that the validity is only 50 days. Which the above 2 links are misleading all the users where we did not get what is expected.  I have provide my details to the customer service Sofiya, and we hope Tunetalk can do something about it.

the following are my conversation with Sofiya, it take me more 40 mins and i did not get a good ending of the conversation. I guess we deserve a better customer service too.

chew: hi


You are now speaking with Sofiya of Customer Service.

Sofiya: hi good day
how may i assist you?

chew: hi

chew: would like to check for the validity

chew: for now topup RM50 validity is 75 days, is it confirmed?

chew: http://www.tunetalk.com/my/topup/topuphow

Sofiya: we have promotion 10Jan2014 onwards, you reload RM50 entitle for RM20 and validity is 50days

Sofiya: http://tunetalk.com/my/topup/etopup

Sofiya: you can refer to the link above

chew: meaning that during promo, the validity is 50 days?

chew: but the above link mentioned it should be 75 days?

chew: http://www.tunetalk.com/my/topup/topuphow

chew: here.. mentioned topup RM50 should be 75 days?

Sofiya: startin from 10 Jan onwards sir

chew: 50 days is start from 10 jan onwards?

chew: this above link is the promo page of the RM50 free RM10

chew: and the 1st FAQ is mentioned of 75 days

chew: means without promo, it should be 75 days?

chew: check the answer for the question for how topup validity works

chew: and u can c the 75 days

Sofiya: the validity in FAQ written is not what you have thought, the validity counts is you reload in the period of validity.

Sofiya: we no longer have RM50 validity 75 days

chew: i think i saw somewhere where different way of topup has different validity?

Sofiya: start on 10 Jan onwards all reload has been change due to promotion of topup.

chew: means without promo, it should be 75 days? means with free credit, shortened the validity?

Sofiya: where ever you reload either kiosk or online bank, if you reload for RM50 you still get the RM20 and the validity is 50days sir

chew: http://v2.tunetalk.com/services?page=top-ups

chew: this is temporary change for the RM50 topup or permenant?

chew: 50 days and no longer 75 days

Sofiya: it is permanent

chew: oh.. but the RM100 is now how many days?

chew: validity?

Sofiya: RM 100 entitile for RM20 and validity 150 Days

chew: ic... but better get the web page ammended

chew: http://v2.tunetalk.com/services?page=top-ups

chew: this is misleading

Sofiya: im sorry for the inconveniece cause mr.chew

Sofiya: may i have your mobile number , nric/passport number and sim serial number?

Sofiya: i will forward this to our respective department

chew: 017-XXXXXXX， ic no : XXXXXX-0X-5XXX.. where to check the sim serial number? have to take out the simcard?

Sofiya: at the back of the simcard

chew: XXXXX

chew: this should be the serial number?

Sofiya: yes..

Sofiya: have you reload the amount?

chew: ok... many of us really thought 75 days

chew: yes end of January

chew: RM50

chew: coz no announcement make on the changes of validity

Sofiya: but you already got the RM20?

chew: yes, got the RM20 thanks

chew: just the validity is not wat we saw from the web..

chew: this is misleading to the users

Sofiya: ok, we also did not announce for entitle free airtime

chew: free credit we can c from your advertisement

chew: but has to mention about the validity too if changes make

chew: no reply from u, nvm, i will send email too, thanks.

自由人(金牛)

tequila123 发表于 11-2-2014 11:23 AM
大家 print screen+save file
没有75天。。全部资料送去skmm

应该很多投诉, 客服的态度不是很好, 所以我正式投诉, 只因为态度不够好
虽然validity 其实我没问题, 这个主线, 我打算这几个月topup, 然后下半年可能买365

自由人(金牛)

svefZ 发表于 11-2-2014 11:02 AM
对啊 我只是怕MNP而已 因为我打去还是有人在用

可以用这个链接查看 那个号码现在在什么台...  

http://mnpcheck.skmm.gov.my/MNPQuery.aspx

svefZ

自由人(金牛) 发表于 11-2-2014 11:29 AM
今天遇到的live chat customer service 不是很好
投诉下...

谢谢你的link 等下我去check他在那个台

TT的客服讲话态度不太好= =
我一月进RM50也是只有五十天 所以我也要去投诉?

tequila123

自由人(金牛) 发表于 11-2-2014 11:38 AM
应该很多投诉, 客服的态度不是很好, 所以我正式投诉, 只因为态度不够好
虽然validity 其实我没问 ...

我也没什么问题因为要来后备
要用随时可以online丢3块钱进去

但是也要告它
这根本是在误导
没记错这offer 2月才上
不可能你修改了版头没有时间修改内容。。。
不可以对他们太客气的应该教训他们

各位如果要投诉可以click这里 print screen
http://www.tunetalk.com/my/topup/topuphow
How the top up credit validity works?那张 版面
然后说 存在的误导性

svefZ

自由人(金牛) 发表于 11-2-2014 11:42 AM
可以用这个链接查看 那个号码现在在什么台...  

http://mnpcheck.skmm.gov.my/MNPQuery.aspx

Result: The numbers are from different mobile operator as at 11/2/14 12:58 PM

三个号码都是这句 代表我被坑了？客服跟我说不是我的名字

call to/ call from要放一样的？我放不同的拿到不一样的答案

自由人(金牛)

svefZ 发表于 11-2-2014 12:48 PM
谢谢你的link 等下我去check他在那个台

TT的客服讲话态度不太好= =

要投诉也可以咯, 不投诉也可以.. 其实我也没影响, 我的validity 暂时不重要, 这半年reload 来下半年用data 和 可能 365

自由人(金牛)

svefZ 发表于 11-2-2014 01:00 PM
Result: The numbers are from different mobile operator as at 11/2/14 12:58 PM

三个号 ...

你自己有tunetalk 号码, 对吧? 你放一个是你tunetalk 号码, 一个是你要查的, 如果两个是同台, 而又不在你的selfcare,
那应该就不再是你的名下, 这就安全咯..
如果不同台, 那就不知道 会不会还是用着你的IC..这个就有难度了..

自由人(金牛)

tequila123 发表于 11-2-2014 01:00 PM
我也没什么问题因为要来后备
要用随时可以online丢3块钱进去

对啊, 我们也要为其他用户 投诉下
tunetalk 这样误导其他用户, 不知道是不是特地骗大家的

svefZ

自由人(金牛) 发表于 11-2-2014 02:09 PM
你自己有tunetalk 号码, 对吧? 你放一个是你tunetalk 号码, 一个是你要查的, 如果两个是同台, 而又不在 ...

中了！
三个有一个是转去别的台了 有什么办法可以找他在哪一个operator?
我想上网MNP不用认证的只有DiGi和XoX我往这两个台去问先好了唉

equinox

假设，我今天subscribe一个月rm38的data，但是我的expiry date是明天，明天我没有加额来延长validity，那过了明天，我的data还能用吗？

tequila123

自由人(金牛) 发表于 11-2-2014 10:30 AM
已经expired 就等于 either 这号码不再active 或 已经MNP...
如果是MNP了 就比较麻烦， 难找咯

mnp了都不知道去哪里
难找一下
直接skmm会被受理？
还是需要备案先？

【日日夜夜】

svefZ 发表于 11-2-2014 04:49 PM
中了！
三个有一个是转去别的台了 有什么办法可以找他在哪一个operator?
我想上网MNP不用认证的只 ...

有个办法。。。如果你有hotlink号码，能够查到。。。发个信息去那个号码。。
然后上网检查e-statement。。。statement那里的destination有放出来是用着那个网络
比如我发送过信息去已转台到digi的013celcom沙巴号码。。。destination那里会出DiGi-sabah。。。

【日日夜夜】

tequila123 发表于 11-2-2014 10:33 PM
mnp了都不知道去哪里
难找一下
直接skmm会被受理？

暂时找到一个办法，看我楼上的回复。。用hotlink来检查
但是有弱点，只能查到用大台。。
比如发送信息到tunetalk号码，destination也是写celcom。。
至少缩小搜索范围

自由人(金牛)

svefZ 发表于 11-2-2014 04:49 PM
中了！
三个有一个是转去别的台了 有什么办法可以找他在哪一个operator?
我想上网MNP不用认证的只 ...

试另外一个方法, 你有没有celcom, digi, xox, 其他台的号码
朋友的也可以, 只要你知道是那一台的,
输入进去, 如果result 是same network, 你就知道在哪里了..

自由人(金牛)

equinox 发表于 11-2-2014 09:43 PM
假设，我今天subscribe一个月rm38的data，但是我的expiry date是明天，明天我没有加额来延长validity，那过 ...

这种情况, tunetalk 是用不到的... XOX就可以..

自由人(金牛)

svefZ 发表于 11-2-2014 04:49 PM
中了！
三个有一个是转去别的台了 有什么办法可以找他在哪一个operator?
我想上网MNP不用认证的只 ...

试了用tunetalk & xox 来试, 虽然都是celcom 家族, 但是不会说是same network...
所以每个Telco 拿一个号码就试, 应该可以得到答案..