今天随便写写。。
这里抄抄那里抄抄然后改一点。。
不懂对不对。。。。
我以为就写我名字他们可以查到我们的记录的。。。
字体有点不一。。无法改。。。
Public Bank Berhad
Menara Public Bank
146, Jalan Ampang
50450 Kuala Lumpur
Malaysia
22th April 2010
Dear Sir,
I and my family members have been a pleased customer with Public bank for several years. However recently I received a poor service on my housing loan that I feel I should bring to your attention. I have every faith therefore that you will do what you can to rectify this situation.
I request your kind company can conduct an investigation on this matter as a compensation for my terrible experience towards your bank. I was extremely dissapointed with the service. It causes me a lot of losts and fed up with the work. I feel that the management should talk to their employees on their attitude. For your information, there are some charges incurred in my statement account which i not clear on. Also, i am not noticed of the late payment until I received a call rushing for settlement for outstanding payment from your kind bank. The person-in-charge for my loan feel not free to entertain me every time i request him to check for us. The first time & second time when i receive statement account regarding late payment from your kind company, I not sure on the matter & I not free to check on the matter, thus I choose to call PIC to check it out for me instead. However, I get no reply at all! This query even embedded in my mind until now!!! The PIC ever told me that it might be system error at first talk. I realise that mistakes happened and I'm not blaming everyone. In this case, I just want to get an answer for unclear charges in my statement account. If you could address this issue with your employees, I would greatly appreciate it.
I enjoy the services at your kind bank. However if I receive this type of treatment again, I will switch to other bank elsewhere. Also, I will spread my this terrible experiences to let others keep alert. I sincerely hope that no one will walk in my footstep again. I gladly appreciate your help.
Your sincerely,
Low Fui Fong |