[廉价航空的悲哀] 又一酷航班机延误 起飞时间一改再改！

博阿斯

https://www.facebook.com/flyscoot

原本预计今天中午12点35分从我国飞往澳大利亚柏斯起飞的酷航（Scoot）TZ8班机，因为轮胎出现问题无法如期起飞，航班时间一改再改，惹恼乘客。

乘客Doreen拨打热线向本台申诉，原定今天中午从我国樟宜机场出发前往柏斯的TZ8班机受延误。航空公司在下午4点钟允许乘客登机，不料因为需要更换飞机轮胎，要求乘客下机。乘客过后在晚上7点45分再次登机，怎么也没料到航班竟然被取消，全体乘客又得再次下飞机。

Doreen表示，酷航并没有为转机乘客提供酒店住宿，并告知新加坡籍乘客回家等待。据她描述，酷航工作人员甚至说这是公司的最后决定，引发乘客不满。

家人滞留樟宜机场的Emma Banks 上酷航Facebook投诉，她认为“酷航有必要尽快检讨服务水平”，她的家人登机后被要求下机，全因飞机轮胎状况不够理想，她质疑为何酷航会让飞机损坏到这样的程度。

一趟原定昨天早上从香港飞往新加坡的酷航航班，延误超过30小时，今天晚上才飞赴我国。

- CH8/FX

Tay YuTing hi scoot, we are very disappointed with your service. spokesperson who was sent down told us that "Singaporeans to go home and as for foreigners, we apologize that scoot's policy do not offer hotel stay for you" but seriously? regardless Singaporeans or foreigners, we have all arrived today at changi airport at 11odd in the morning. at 12odd , we were notified that there is a delay and we will depart at 3.55pm. at 4plus we were all invited to board the plane however was invited to alight due to engineer's report that tyre is worn out and require a delay of 2 hours. after 6.30pm, you invited us to have free dinner at the foodcourt and be back at 7.15pm. we boarded once again and was told by the captain that we will be able to fly after the air traffic is slightly cleared. at 9plus, we received the last notification that the pilot needs to rest and it's not legal for him to fly a plane when he exceeded the working hours. I understand it's for safety reasons and I thank the engineer for pointing out the first issue of worn out tyres. however, shouldn't scoot prepare a pilot to be on standby? and lastly, shouldn't scoot be more professional by offering a place to sleep instead of asking Singaporeans to go home and asking foreigners to find a solution themselves? I feel that we trust scoot however, we feel that the crisis management could be better. this is my first trip with scoot and I seriously hope I'll enjoy my flight tomorrow.
Like · Reply · 23 · 43 mins

雨后的秋林

你付花生，你得到猴子
英文。

vvti_84

廉價航空的服務只有廉價的程度