心目中最差的customer service专员（信用卡）

cyyong74

原帖由 chiew2005 于 9-3-2009 10:16 PM 发表

好啊
你来开啦。。。。。

你來你來，別客氣....

小蚊子

你們快點開
最喜歡分享信用卡.....
大家分享多點我好點

cyyong74

原帖由 小蚊子 于 9-3-2009 11:57 PM 发表
你們快點開
最喜歡分享信用卡.....
大家分享多點我好點

開了開了..
快去快去..

kellyong1981

hong leong，我打电话去给CS说要换地址，对方说“Write in”，气到我说我要割掉卡，对方又说要“Write In”。

我割定他家的信用卡了。。。又不是优惠比人好。。。还钱的麻烦程度可是各家银行排行第一的。

ron_teoh

去过这么多家银行只有maybank 的staff被我骂过

闪闪simsim

原帖由 kellyong1981 于 12-3-2009 08:23 PM 发表
hong leong，我打电话去给CS说要换地址，对方说“Write in”，气到我说我要割掉卡，对方又说要“Write In”。

我割定他家的信用卡了。。。又不是优惠比人好。。。还钱的麻烦程度可是各家银行排行第一的。

对咯...肚兰到,连年费都要“Write in”....:@ :@ :@

小蚊子

原帖由 kellyong1981 于 12-3-2009 08:23 PM 发表
hong leong，我打电话去给CS说要换地址，对方说“Write in”，气到我说我要割掉卡，对方又说要“Write In”。

我割定他家的信用卡了。。。又不是优惠比人好。。。还钱的麻烦程度可是各家银行排行第一的。

HLB我才complaint来 最独揽的是在他家的网站找了半天都没有email可以complaint 最后是google到的
只有一个可以写200字的feeback box
200字不能尽泄我心头之愤

有事就email她 虽然到最后还是没有解决我的问题 我放弃了
WongPL@hlbb.hongleong.com.my
Pooi Leng
Customer Feedback Management,

Quality & Customer Experience

03-21642828 ext. 3116

以下是我complaint的内容

I'm very disappointed with Hong Leong Bank.
Hong Leong Bank seem has a very bad and lousy Customer Service, there are few things I want to clarify

1)  I call in 5 times to request a increase limit form, Customer ServiceOfficer promise that will immediately fax now and I can receive within10 minutes but what I get is nothing.

2)   Same with the matter above, I request to terminate the Touch NGo Zing card, this card was send automatically by Hong Leong. I dontneed this card. I call to Customer Service since Sept 08 to terminatethis card but your Customer Service Officer claim that must go tobranch to fill up the form for termination. What a funny joke you maketo your customer, I dint request the Touch N Go Zing card and you sendit without my permission ,therefor when I dont accept it you force mego to your branch to terminate, are you know that you are wasting mytime to do such unnecessary thing?
      And I request your Customer Service Officer send me the form, Iwas given my email address, fax number , same with the above matter,untill now nothing was send to me.

3)  I'm feel that Hong Leong Bank have a very poor Customer Service, sinceI want to make a complaint I went to you website to check out the emailaddress but just can found the lousy Customer Service Centre phonenumber and what I want to complaint to you is your Customer Service.Seems like you dint or dont want to provide any channel to acceptcustomer's complaint or feed back, do you think that theNon-confidential Email which can write about 200 words only can enoughfor any complaint, feedback,suggestion?

      Hope that you will seriously look into it.

Regards

[ 本帖最后由 小蚊子 于 18-3-2009 05:17 PM 编辑 ]